A MESSAGE TO OUR GUESTS

ABOUT Covid-19 precautions

First and foremost, we want to express our sincere concern for everyone who has been impacted by the coronavirus (COVID-19).


For more than 35 years Gianni’s Group has been dedicated to genuine hospitality and taking great care of our people so they can take great care of you.

The health and wellbeing of our staff members and guests is our top priority, and we are approaching this 2020 winter season of our restaurants’ dining rooms with that as our guiding principle.


We are looking forward to welcoming our repeat customers back as our guest and wanted to share with you some of the actions we are taking.

In addition to all safety procedures currently in place for our take-out and delivery service, we are implementing the following:


Reconfiguring seating in the dining room, patio and bar to meet social distancing guidelines

Using floor decals to remind guests in our lobby and bakery areas to keep to social distancing protocols


Having dedicated staff through every meal period solely responsible to sanitize all high contact areas

Continuing wellness checks of all staff members before each shift, including temperature checks with a thermometer


Providing all staff and managers in our dining rooms and kitchens with personal protective equipment, including masks and gloves

Reinforcing staff hand washing routinely

Having hand sanitizer available in our lobbies and restrooms for guests

Providing a QR code for guests to scan to access a digital menu on their mobile device should they prefer not to use one of our sanitized menus


Providing takeout containers for guests who prefer to wrap their own leftovers Sanitizing pens after guest use

These are just some of the changes we are making to protect your safety while at the same time providing the hospitality and delicious memorable food you’ve come to expect from us.


We are here to help you continue to enjoy your Gianni’s Group favorites whether you order online and pick them up in our restaurants, use our curbside service, or have them delivered to your doors (where available).


Please click www.giannisgroup.com/orderonline and choose your restaurant to see the most accurate menu



TAKE-OUT
In addition to continuing to maintain our high level of cleanliness and sanitation practices in all of our restaurants, we are taking extra precautions to help ensure a safe experience when picking up take-out orders from our restaurants. This includes:


Ensuring that our teams have the information they need to remain healthy and instructing them to stay home if they’re not feeling well.

Ensuring proper social distancing is maintained; This includes increasing the distance between our guests and cashiers to minimize contact, and placing markings on our floors to help guests distance themselves from others


Cleaning and sanitizing all cashier counter surfaces, pens and pagers after each use Positioning our credit card machines so that guests may swipe their own credit cards without staff assistance

Requiring all managers and staff members to wear gloves when interacting with our guests.


Constant hand washing.

Cleaning and sanitizing all door handles throughout the day, and leaving front doors propped open (where allowed) to minimize contact.

Helpful hints to minimize contact:

ORDER ONLINE (saves you time and significantly minimizes contact) Use our Curbside pickup service whether you’re ordering online, whatsapp chat or phoning in your order; you don’t even have to get out your car—it’s like our drive thru.


DELIVERY
We are taking extra precautions to help ensure that your delivery order gets to your door safely. This includes:


Sealing the outermost packaging to ensure that there is no contact with your food from the kitchen to your door.

Ensuring that social distancing is maintained when picking up orders from our restaurants.


Our executive management and owners are in direct communication with health experts regarding best practices. We care deeply about our people. They are what makes our company so special. With that as our guiding principle:


We are ensuring that our teams have the information they need to remain healthy and are instructing them to stay home if they’re not feeling well.


We have been following the guidance of the DVG, our local health department and will continue to do so throughout this evolving situation.


We encourage you to stay healthy and we look forward to serving you soon.

Sincerely,
 

Gianni Ferrara

Managing Director