Hostess

General Responsibilities:

Before operations

·    Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand);

·      Make sure entry doors are clean and check whether all the activities or work are properly done such as cleaning of the doors, cleaning of the floors and tables set-up;

·      Check with manager to assure there are no large or private parties you do not know about;

·      Answer incoming telephone calls in a prompt and professional manner;

·   Keep complete track and be updated with all the reservations so as to make the arrangements accordingly and perfectly;

·      Make sure all menus are wiped down; free of spots and stains and whole;

·     Check with kitchen to see where they stand; see if they are behind or if they are out of anything.

 During operations

·      Greet customers in a professional and warm welcoming manner, introduce yourself; this will build a confidence in the customers that they are given special preference and assistance. You are the first impression the guests get;

·      Escort the customers to their table, pull the seat out for the ladies and present the menus;

·      Make sure the server is aware that the customers have been seated;

·      Keep the counts for individual server so things come out fair at the end of the night;

·   Keep an eye that the dining room, entryway, bathrooms and menus are kept clean throughout operations;

·      Keep in constant contact with the servers and the kitchen staff;

·      Keep a very orderly host stand during business hours;

·   Give the costumers a warm goodbye when leaving, check to see if everything was wonderful. You are the last impression the guests have;

·     Report all special request, guest complains or problems to the Manager, regardless how small you think they are.

Requirement/Experience/ Knowledge

·      Must have experience of minimum 1 year;

·      Education: MAVO level;

·      English and Spanish a must, multi-lingual a plus;

·      Understanding and knowledge of safety, sanitation and food handling procedure;

·      Food handlers permit required (carchi berde).